Return Policy

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Opening Hours

Monday to Thursday 12 p.m. - 5 p.m. ET
Friday 12 p.m. - 3 p.m. ET



Return Policy


Online Purchases


If you regret your purchase, you can return the item(s) to us within 30 days of order date in the original condition.
All returned items must be in their original condition with all hangtags and labels attached. Final Sale items will not be accepted for return or exchange.
Due to hygienic reasons, all lingerie items, boxers, socks, and swimwear are final sale and will not be accepted for return or refund.

We regret that online order cannot be returned in our stores.  Likewise, our distribution center will not accept returns of items purchased in stores.

Shipping fees are non-refundable.


How to return an item in 3 easy steps:


1- Place the item(s) and return form in the return parcel (you can re-use the parcel/bag that we sent you).
2- Put the prepaid return label (sticker) included in your order on your return parcel. Make sure you cover the original shipping label.
3- Drop off your parcel at any Canada Post counter.

If you for some reason do not wish to use the prepaid return label, we recommend that you use a postal service that insures you for the value of the goods and please also save the tracking number. The goods are your responsibility until they reach our warehouse.

We will do our utmost to process your return within 14 days.
As soon as we have processed your return, we will issue a refund (excluding shipping costs) to the credit card used to place the original order. A return handling fee of $4.95 will be deducted from your return credit.
Please allow up to two billing cycles for the money to appear on your credit card statement.


In-store purchases


Return with Original Receipt


If you are not completely satisfied with your unworn and unwashed merchandise, you can return your item(s) for a complete return or exchange within 30 days of your purchase.

The return or exchange can only be made in BESTSELLER HOMME/FEMME, JACK & JONES or VERO MODA physical stores depending on where you made your purchase.

Refunds will be issued with the original method of payment used in the initial purchase. The items purchased with a gift card will be reimbursed on a new gift card or on exchange only.


Return without Original Receipt


BESTSELLER HOMME/FEMME, JACK & JONES, VERO MODA stores require the original receipt for all refunds and exchanges. Without a receipt, we will not be able to issue a refund or exchange.


Price Adjustment


BESTSELLER HOMME/FEMME, JACK & JONES, VERO MODA stores offer a one-time price adjustment on an item purchased at regular price or on sale within 14 days of the purchase. The original receipt must be presented.


Gift Cards


The BESTSELLER HOMME/FEMME, JACK & JONES, VERO MODA gift cards are exclusively used to purchase our merchandise. Gift cards are non-refundable and have no monetary value. BESTSELLER HOMME/FEMME, JACK & JONES, VERO MODA  are not responsible for any loss, theft, usage, or any non-authorized purchases with the gift card.



Due to the intimate nature and hygiene standards of certain items, it is not possible to return underwear, swimwear, and/or socks.