Return Policy



All returns are free.

If you regret your purchase, you can return the item(s) to us within 90 days of the order date. Items must be sent back in their original condition — unworn and unwashed, with all hang tags and labels attached. We accept both regular price and sale items.

Please note that all Final Sale items will not be accepted for return. If returned, they will not be refunded or sent back.

Due to hygienic reasons, all lingerie products and socks are considered final sale items, and will not be accepted for return or refund. The same thing goes for our fragrances.

Unfortunately, it is not possible to exchange items purchased at If you wish to exchange an item, you need to return it in its original condition for a refund before placing a new order.

Please note that shipping fees for returned items are non-refundable.



We are proud to say that we have gone paperless, and the returns process is simple and easy.

To return an item:

  • Have your Order Number on hand. You can find this number by checking your confirmation email (a 8 digit number starting with VM- ) or your order history when logging into your account.
  • If your order number begins with the letters VM:
  • If your order begins with 5000 : 
  • Once you’ve printed your free return label and attached it to your package, drop your parcel off at any Canada Post location.

*Note: If you are returning a damaged item, please send 3 photos of the item to before proceeding with return.

The goods are your responsibility until they reach our warehouse.

As soon as we have processed your return, we will issue a refund (excluding shipping costs) to the credit card used to place the original order.

Note: Please allow up to two billing cycles for your funds to appear back on your credit card. The exact additional delay depends on your bank and credit card provider.